Business Operations Coordinator
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Job Description
Business Operations Coordinator at an e-commerce and distribution company handling operations and sales support. Involved in data analysis, portal coordination, and outbound communication.
Responsibilities:
- Maintain and update Excel spreadsheets to track POS data, cost changes, and sales progress
- Use **VLOOKUP, advanced formulas, and formatting** to calculate, compare, and analyze data
- Work with pre-built templates to organize large datasets and generate summaries
- Manage B2B portals for resellers and manufacturers (new item setup, online placements, catalog submissions)
- Pull data and create reports related to inventory, sales, chargebacks, or shipping issues
- Keep internal tracking tools up to date with accurate info pulled from multiple portals
- **Reach out via cold calls and follow-ups** to U.S.-based reseller reps and internal account managers
- Keep sales reps aligned with goals, track objectives, and support client-facing progress updates
- Assist in coordinating account check-ins, training decks, or quarterly performance presentations
- Coordinate with both manufacturers and resellers to ensure alignment on launches, content, and updates
- Support PIM system maintenance for image and copy management
- Document SOPs and contribute to process improvement
- Help manage ad hoc tasks including customer service escalations, pricing changes, or presentation assembly
Requirements:
- Excellent English communication skills (written & spoken)
- **Advanced Excel user** – confident in **VLOOKUP, formulas, and spreadsheet logic**
- Experienced with **cold calling** and outbound follow-up to internal and external stakeholders
- Familiar with **retail portals, reseller platforms, or catalog systems**
- Organized, consistent, and great at managing your time across multiple priorities
- Bonus: Background in e-commerce, merchandising, customer service, or account coordination
Benefits:
- Paid in **USD** (bi-monthly payouts: 15th & 30th)
- Up to **14 days of Paid Time Off** annually (starting Day 1)
- Paid **Philippine Regular Holidays**
- **100% remote** – work from anywhere
- Exposure to **major reseller portals, PIM systems, and retail data workflows**
- Supportive, collaborative team culture with long-term growth opportunities
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