Business Operations, Implementation Team Lead
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Implementation Team Lead onboarding colleges and universities for ReUp Education’s learner re-enrollment services. Managing partner implementations, data engagements, risks, and cross-functional delivery.
Responsibilities:
- Own end-to-end portfolio management for new partner implementations, including cross-functional reporting, team meetings, and coordination with key partner contacts
- Manage up to 10 concurrent implementations during peak periods, each with a 5-week onboarding timeframe and key milestones across complex university systems and statewide partnerships
- Directly supervise two partner operations managers and onboard them on best practices for working with institutions
- Develop a repeatable project plan with dependencies, timelines, stakeholders, and deliverables customizable to different projects and partner types
- Own the team's risk management framework by anticipating needs and challenges and building mitigation plans for at-risk or delayed projects
- Provide subject matter expertise on partner data engagements, data standards, and data quality measures, including initial and ongoing data files
- Incorporate process improvements to increase implementation efficiency and enhance products and services while maintaining customer experience
- Gather complete and accurate partner and program documentation, learner stopout lists, and sustainable operational file processes
- Transition implemented workstreams to Partner Success, data, partner operations, marketing, and product teams
Requirements:
- Bachelor's degree
- 2+ years of successful experience in a client-facing or account support role, including leading robust projects from start to finish
- Experience leading project managers, implementation teams, or similar
- Experience in project management or coordination
- Experience gathering requirements from various business units
- Experience with student and higher education data
- Experience with Salesforce or another CRM
- Strong skills in Google Workspace and Excel
- Strong customer focus, serving as a first face of ReUp during implementation
- Strong interpersonal, written, and verbal communication with stakeholders at all levels of management
- CAPM certification or similar is a plus
- Legal right to work in the United States without employer sponsorship; ReUp cannot offer visa sponsorship or work authorization transfers
Benefits:
- Medical, dental, and vision insurance for employees
- ReUp pays 100% of the employee's premium and 50% of any dependents' premiums
- Up to $1000 employee HSA contribution / $2000 employee + dependent HSA contribution
- PPO Buy-up plan available
- FSA available
- Company-paid short-term disability, long-term disability, and life insurance for employee
- Flexible time off
- Remote work opportunity
- Up to 80 hours of dedicated sick time annually
- 16 paid holidays per year, including Juneteenth and the last week of the calendar year
- Company wellness days (2 per year)
- Day of Service (paid day for volunteering)
- 401(k) plan
- Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
- Discounted pet insurance
- Free Headspace subscription
- A diverse team that fosters a high level of collaboration despite being highly distributed
Similar Jobs
Director, Commercial Business Operations
Commercial operations director advancing sales strategy and enablement for Siemens Healthineers’ medical technology business. Leading cross-functional initiatives, modernization, AI adoption, and operational improvement across North America.
Business Operations Specialist
Business Operations Specialist coordinating staffing, GTM requests, reporting, and documentation for Salsify’s digital commerce platform. Supporting Sales, Marketing, Global Services, and Revenue Operations in Portugal.
Customer Service Business Process Specialist, Mandarin Speaker
Customer Service Business Process Specialist managing SOPs and customer inquiries in Asia region. Collaborating with cross-functional teams to improve customer support processes.
Business Operations Manager
Experiences Business Operations Manager supporting high-profile globally recognized experiences on our platform. Ensuring quality and accuracy in guest communications, logistics, and listing pages.
People & Business Operations Associate
Operations Associate managing recruitment and operational processes at Isla, a healthcare platform startup. Collaborating across teams to improve hiring and support business growth through operational excellence.
Senior Manager, Business Operations
Senior Manager of Business Operations at Clario, leading execution of strategic business initiatives and governance frameworks for operational excellence. Collaborating with senior leaders to enhance organizational performance.
Senior Director, Business Development, Expeditionary Systems
Senior Director of Business Development scaling Anduril Industries' expeditionary systems. Driving revenue, capture strategy, and customer relationships in the defense technology sector.
Senior Director, Business Development – Expeditionary Systems
Senior Director of Business Development driving growth for expeditionary systems in defense technology. Leading high-level customer relationships and closing significant deals with U.S. and allied military.
Senior Staff Business Operations Manager
Leading strategic business operations within Platform Engineering at Cisco. Collaborating with cross-functional teams to enhance efficiency and drive transformation initiatives.
Business Operations Coordinator
Business Operations Coordinator managing operations for Makeship, a crowdfunding platform for creators. Collaborating across teams to ensure effective project execution and internal support.
Senior Director of Business Development Operations
Senior Director of Business Development Operations at Lisinski Law Firm, leading business development operations and driving performance across various functions. Establishing standardized processes and ensuring effective training and quality assurance.
Business Process Improvement Manager – Operational Excellence
Business Process Improvement Manager overseeing lean transformation and operational excellence at Medtronic. Collaborating with teams to implement sustainable process improvements and achieve key performance metrics.
Agile Product Manager – Business Systems
Agile Product Manager for Business Systems in managed care organization influencing application delivery in North Carolina. Leading Agile teams while managing product backlog and delivering solutions.
Senior Manager, Business Operations
Senior Manager of Business Operations at Porch Group overseeing business operations and strategic initiatives. Responsible for aligning cross-functional teams and driving performance metrics to optimize growth.
Senior Director, Global AI Deployment – Business Process Transformation
Senior Director overseeing AI strategy and business process transformation at SCIEX, a life sciences innovator. Leading cross-functional teams to deploy AI solutions for measurable business outcomes.
Business Operations Coordinator
Business Operations Coordinator working with Design & Construction team on finance coordination and operational support for projects. Assisting in proposals and supporting team strategic execution.
Director, Business Systems – Sourcing, Procurement, Spend Analytics
Director of Business Systems leading Sourcing, Procurement, and Spend Analytics initiatives for AI-driven data solutions company. Overseeing Source-to-Pay processes while driving operational excellence and digital transformation.
Director, Business Operations
Director of Business Operations at The Chicago School leading operational effectiveness and risk management. Collaborating with departments to implement institutional priorities successfully.
Director, Business Operations
Director of Business Operations at The Chicago School, managing operational processes and risk management across departments. Collaborates with leaders to ensure effective organizational performance.
Operations Excellence Business Partner
Operations Excellence Business Partner optimizing business processes for operational excellence at Restaurant Technologies. Collaborating with teams to enhance efficiency and drive sustainable improvements.