Business Operations Manager, Customer Strategy
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Job Description
Business Operations Manager focusing on Customer Strategy for Quartile's retail media optimization platform. Leading project management and stakeholder engagement to drive operational efficiency.
Responsibilities:
- Own the full project backlog (~22 active projects) in a single source of truth: status, priority, sponsor, and impact — kept live and visible at all times
- Hold priority under pressure across competing demands and multiple stakeholders
- Run a single intake for field needs and eliminate ad-hoc parallel requests
- Prioritize with judgment rather than by who asks loudest
- Translate CS vision into clear, actionable requirements
- Map processes across the organization to determine what should be built with technology or AI — and what should not
- Drive rollout with the champion network and ensure real adoption — not just launch
- Unblock work with the AI Build Team and Science
- Maintain the progress dashboard tracking headcount, cost, churn/NRR, adoption, and other key KPIs
- Report on program impact monthly to CS leadership
Requirements:
- Fluent in Portuguese and English — both written and spoken
- Exceptional with senior stakeholders — comfortable and credible with VPs and C-level; reads the room at the top table
- Equally at ease with a junior CSM and with executives — navigates the full organization
- Genuinely good with people — well-liked, builds trust quickly, strong relationship builder
- Integrator mindset — a connector who makes things happen across teams; worldly and practical, not a technician
- Strong stakeholder management skills — holds priority under pressure across competing demands
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