Business Process Manager, Level II
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Job Description
Business Process Manager II using banking operations expertise to improve efficiency and support project activities. Analyzing processes to identify opportunities and deliver outstanding customer experiences.
Responsibilities:
- Uses bank operations knowledge and skills to partner with business lines
- Analyzes business processes to identify opportunities for improvement
- Supports business line project support and maintain metrics reporting
- Identifies points of process risks and makes recommendations to control risk
- Ensures alignment with customer expectations and delivers a WOW! experience
- Manages the technology change control process as needed
- Works on special projects as needed
- Contributes to business strategy, goals, and objectives
- Gathers, prioritizes, and explains user requirements to support project activities
Requirements:
- Bachelor's degree
- 7+ years bank operations experience
- Strong PC skills including but not limited to Microsoft Suite software
- Aptitude and training in Lean, Six Sigma, and AOM with goal of getting some level of certification and expertise
- Skilled in research, analysis, problem-solving, metrics, and reporting
- Ability to identify process gaps and weaknesses
- Strong interpersonal and influence skills to enable change without direct control
- Ability to prepare and present findings and recommendations in a methodical manner
- Skilled in time management and driving tasks to completion
- Strong verbal and written communication skills
- Demonstrates leadership skills
- Ability to consult on the largest and most complex projects
Benefits:
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
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