Business Operations Analyst
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Job Description
Business Operations Analyst supporting delivery operations within a growing consultancy. Focus on onboarding, documentation, and operational improvement with a proactive mindset.
Responsibilities:
- Support the day-to-day coordination of assigned business unit - tracking project related items, updating projects, and flagging risks to the delivery lead.
- Maintain accurate and up-to-date delivery documentation including status trackers, onboarding checklists, meeting notes, and action logs.
- Participate in internal business unit reviews, guidance calls, and meetings to discuss new processes.
- Monitor business unit project health indicators and escalate concerns proactively to Delivery Leadership.
- Support the preparation of delivery reports, dashboards, and weekly updates for Delivery Leadership and business unit stakeholders using tools such as JIRA, Salesforce, D365, and Power BI.
- Assist in the onboarding of newly acquired companies — coordinating logistics, scheduling sessions, and preparing documentation to help new teams transition smoothly.
- Support stakeholder harmonization activities by preparing materials, tracking integration milestones, and communicating progress updates.
- Help acquired team members navigate new tools, systems, and delivery processes during the transition period.
- Identify operational gaps or inconsistencies within delivery workflows and bring them to the attention of the team with suggested solutions.
- Help document and maintain standard operating procedures (SOPs), process guides, and team knowledge bases to support delivery consistency.
- Use JIRA, Salesforce, and Microsoft Dynamics 365 (D365) daily to track delivery activities, manage account data, and support reporting.
- Review data from JIRA, Salesforce, D365, and other operational systems on a regular cadence to identify trends, anomalies, or patterns that may indicate current or emerging delivery risks.
Requirements:
- 2-4 years of experience in business operations, delivery coordination, project support, or a related analytical role.
- Demonstrated ability to manage multiple priorities, track details across several workstreams, and communicate progress clearly to teammates and stakeholders.
- Experience working in a cross-functional environment — comfortable collaborating across teams and adapting quickly to shifting priorities.
- Hands-on experience with at least 2 of the 3 core tools: JIRA, Salesforce, or Microsoft Dynamics 365 (D365).
- Strong written and verbal communication skills — able to prepare clear, professional updates for internal audiences, business unit stakeholders, and Delivery Leadership.
- A proactive, solutions-oriented mindset — you raise problems early and come with ideas, not just questions.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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