Business Systems Analyst, CRM/Low-Code
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Job Description
Business Systems Analyst configuring Creatio-based low-code CRM solutions for SmartDev, an AI-powered software development company in Vietnam. Delivering banking workflows, dashboards, access controls, and client demos.
Responsibilities:
- Configure sections, objects, reference data and product catalogues for retail, corporate, Islamic and private banking business lines
- Design and build end-to-end business processes in the BPMN designer
- Build dynamic case flows for leads, referrals and opportunities
- Build Freedom UI screens, forms, dashboards and reports
- Configure roles, organizational structures, and record- and field-level access rights
- Participate in fit-gap workshops and capture requirements from business SMEs
- Translate requirements into use cases and identify where the product already solves the problem
- Build proof-of-concept screens and demos for client gates and presales
- Write and maintain configuration documentation
- Support SIT and UAT on configured solutions
- Collaborate with the solution architect and developers on the boundary between configuration and custom development
- Demo completed work directly to clients
Requirements:
- 3–5 years as a systems or business analyst on enterprise system implementations (CRM, ERP, BPM, ECM)
- Implementation experience specifically — not support, not data analytics
- BPMN at design level, including gateways, parallel branches, timers and escalation
- Relational data modelling fundamentals: tables, one-to-many and many-to-many relationships, lookups, normalisation
- Hands-on configuration experience on any low-code, CRM or BPM platform (Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C or similar)
- Experience configuring role models and access rights
- Direct client-facing experience: running workshops, demoing work, capturing and confirming requirements
- Technical literacy: ability to read a SQL query, understand REST APIs and JSON, and check a log
- English at B2 or above
Benefits:
- Fully funded Creatio Academy certification (No-Code Analyst, plus Freedom UI and mobile workshops)
- Clear growth path — no-code configurator to senior analyst to low-code solution architect — with the certification track to support it
- Competitive compensation
- Hybrid working mode
- Premium healthcare package with PVI and comprehensive annual health check-ups
- Competitive salary & 13th salary bonus
- Lunch allowance
- Engaging company culture with fun activities
- International working environment
- Global collaboration with Vietnamese and international colleagues
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