Business Systems Analyst / Scrum Master
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Job Description
Business Systems Analyst/Scrum Master driving Agile requirements, backlog, ceremonies, releases, and incident response. Supporting GDIT’s government technology and mission-services delivery with AI/ML and DevSecOps practices.
Responsibilities:
- Lead stakeholder discovery sessions to define objectives, scope, success metrics, and requirements
- Translate business needs into epics, features, and user stories with acceptance criteria and non-functional requirements
- Own backlog health and readiness, prioritize work, manage scope, and drive refinement
- Serve as Scrum Master by facilitating Agile ceremonies, removing blockers, coaching Agile practices, and improving throughput
- Plan and direct day-to-day work execution with USPS technical leads
- Ensure priorities are clear and developers have sufficient ready work
- Represent the delivery team in cross-functional planning and communicate status, decisions, risks, dependencies, and tradeoffs
- Support ROM estimates by coordinating engineering and architecture inputs
- Partner with engineering, architecture, security, and operations on feasible and supportable solutions aligned with SDLC/DevSecOps
- Support release and deployment activities, including readiness coordination, cutover planning, validation, communications, and post-release defect triage
- Assist during critical incidents by coordinating information flow, tracking actions, documenting impact and timelines, and prioritizing corrective actions
- Identify opportunities to simplify processes, reduce delivery risk, and improve quality, performance, and operational readiness
- Identify and promote practical AI/ML and automation opportunities to improve analysis, planning, reporting, and delivery workflow efficiency
Requirements:
- Bachelor’s degree in a relevant field from an accredited college/university
- If lacking a relevant four-year degree, four additional years of relevant work experience is required
- 5+ years of experience as a Business Systems Analyst, Technical Product Owner/Analyst, Scrum Master, or similar hybrid role supporting technology delivery
- Ability to translate complex needs into Agile artifacts, including epics, features, stories, acceptance criteria, workflow/process maps, edge cases, and non-functional requirements
- Scrum Master capability in facilitation, conflict resolution, coaching, dependency management, and continuous improvement
- Systems-thinking and end-to-end understanding of upstream/downstream impacts, data flows, integrations, and operational support
- Technical fluency with SDLC, DevSecOps, CI/CD concepts, environments, APIs/integrations, and logging/monitoring
- Practical understanding of AI/ML concepts, use cases, limitations/risks, and governance considerations
- Experience with Agile lifecycle/work management tools such as VersionOne, Jira, Azure DevOps, or similar
- Experience with ticketing/ITSM tools such as ServiceNow or equivalent
- Strong written communication, presentation, and cross-functional discussion skills
- Strong analytical and organizational skills; ability to operate in ambiguity and manage competing priorities
- Proficiency with Word, Excel, PowerPoint, or equivalents
- Must obtain and maintain a Public Trust
- Must provide onsite fingerprinting at a designated facility
- U.S. residency requirement
- USPS security process requires the selected candidate to have resided in the U.S. or U.S. Territories under the stated travel-duration limits
- U.S. Citizenship is not required
- Preferred: Scrum certification such as CSM or PSM and/or scaled Agile experience such as SAFe
- Preferred: experience supporting production releases and incident response in high-availability environments
- Preferred: experience incorporating security, privacy, and performance requirements into delivery artifacts
Benefits:
- Comprehensive benefits and wellness packages
- 401(k) with company match
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan options
- Full flex work weeks where possible
- Vacation, sick, and personal time off
- Paid holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- 15 days of paid leave per calendar year for new employees, prorated based on date of hire
- 10 paid holidays per year, prorated based on date of hire
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team focused on career goals
- Award-winning culture of innovation
- Military-friendly workplace
- Remote work
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