Care Coordinator – EAP, Behavioral Operations
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Job Description
Care Coordinator handling EAP services and provider coordination for Evernorth Behavioral Health. Engaging with clients and providers to enhance mental health services.
Responsibilities:
- Locate Critical Incident Health Care Providers for the Critical Incident Stress Management (CISM) cases handled by the Employee Assistance Consultant (EAC) staff.
- Educates providers regarding protocols for CISM services.
- Find EAP providers for urgent appointment requests, management referrals, and crisis situations.
- Assists with Telephonic Consultation Scheduling.
- Conduct outreach calls for scheduled appointment telephonic consultations.
- Conduct EAP Ad Hoc searches for EAC management referral cases.
- Outreach EAP Participants to conduct an EAP Participant Survey.
- Process and file ROIs, SAP Claims, EAP Case Closure Requests, and more.
- Process Critical Incident Provider Reimbursement forms for Accounts Payable.
- Maintain all documentation for CISM requests and provider reimbursements.
- Assist clinicians with administrative needs & 911 calls.
- Complete assigned projects for process improvements.
Requirements:
- Bachelor’s degree; mental health field preferred
- Minimum of two years related work experience
- Strong attention to detail required
- Strong interpersonal skills
- Ability to independently problem solve
- Ability to be a self-starter
- Takes initiative with a team-oriented attitude
- Excellent organizational skills
- Technical knowledge of automated databases, tracking systems, and spreadsheet applications
- Excellent PC skills
- Strong numeric skills
- Proven customer service skills.
Benefits:
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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