Care Coordinator, SNP – Bilingual: Vietnamese or Spanish
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Job Description
Care Coordinator for Special Needs Program assisting members with complex health needs. Fostering collaboration with interdisciplinary teams to enhance care transitions and manage referrals.
Responsibilities:
- Conduct outreach to members to support referrals, authorizations, medication refills, provider appointments, and other care needs.
- Complete tasks and assessments in the Case Management system for hospital and SNF discharges.
- Collaborate with RN Case Managers to manage a panel of SNP members.
- Monitor alerts for changes in condition, admissions, discharges, and diagnoses, and communicate updates.
- Build trust with members, acting as a liaison and advocate for their care.
- Document interactions and maintain accurate member records.
- Support communication with providers, including faxing/mailing of documents and requesting medical records.
- Attend interdisciplinary team meetings and participate in member case reviews.
- Maintain confidentiality and meet all departmental deadlines.
Requirements:
- Bilingual in Spanish or Vietnamese (required)
- Minimum 1 year of experience in a healthcare IPA setting
- Minimum 1 year of experience with referrals and prior authorizations
- High school diploma or GED (Bachelor’s degree preferred or 4 additional years of experience in lieu of degree)
- Basic computer skills (Microsoft Outlook, Word, Excel); typing speed of 25+ WPM
- Strong verbal and written communication skills
- Organizational and time management skills with the ability to prioritize in a fast-paced environment
- Familiarity with Medi-Cal and managed care plans
Benefits:
- Health insurance
- Flexible working hours
- Professional development opportunities
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