Care Management Associate
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Job Description
CVS Health Care Management Associate coordinating member care and treatment needs remotely. Supporting members and providers while identifying referrals near San Antonio, Texas.
Responsibilities:
- Communicate with healthcare providers and other parties to support member care and treatment needs
- Deliver exceptional customer service in a fast-paced environment
- Identify referral opportunities for additional products, services, and programs
- Work independently while collaborating with a remote team
- Support members and providers by coordinating care, assisting with treatment-related needs, and connecting members with additional programs and services
Requirements:
- High School Diploma or GED required
- Excellent customer service and communication skills
- Strong computer skills, including typing proficiency
- Ability to work independently in a remote environment
- Reliable attendance and strong work ethic
- Must live within 45 minutes of 7034 Alamo Down’s Pkwy, San Antonio, TX
- Must work within the state and city where currently living
- Must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of the computer
- Minimum internet speed of 25 Mbps download and 3 Mbps upload
- WiFi and satellite internet are not permitted
- Quiet, secure, private designated home workspace compliant with CVS Health and HIPAA guidelines
- Ability to provide own workspace furniture
- Comfortable setting up and using multiple monitors and navigating multiple applications
- Ability to communicate via email, calendar invites, Teams messaging, and virtual meetings
- Experience with Microsoft Office 365 applications or similar Google Workspace applications
- Ability to log in to secure systems such as VPN and EHR portals
- Ability to follow computer security practices, including locking screens, managing strong passwords, and recognizing suspicious emails or links
- Ability to resolve common technical issues independently and contact IT when needed
- Openness to learning new skills as the workplace evolves
- Preferred: 1+ year of customer service experience in a healthcare or medical setting
Benefits:
- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Company-provided equipment (keyboard, monitor, computer, headset, etc.)
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