CDN Support Engineer II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
CDN Support Engineer II at bunny.net supporting global developers to deliver faster internet experiences. Handling support requests and troubleshooting CDN-related issues in a fully remote role.
Responsibilities:
- Handle technical support requests from customers and internal teams through Zendesk and Discord, with speedy communication and effective resolutions
- Troubleshoot a wide range of application-layer networking problems commonly seen in CDN environments, including cache behavior, SSL issues, DNS misconfigurations, and performance bottlenecks
- Keep an eye on network health, identifying and resolving availability or delivery issues before they escalate
- Work closely with our Engineering and Product teams to address bugs, share customer insights, and ensure a smooth CDN experience
- Continuously improve how we support customers by suggesting workflow changes, tooling improvements, or content updates
- Stay current with CDN technologies and edge computing trends, sharing knowledge that helps level up the whole team
- Contribute to internal docs and customer-facing guides to make common solutions easy to find and understand
Requirements:
- 3+ years of experience in the CDN industry
- Knowledge of web technologies, including HTML, CSS, and web protocols like SSL/TLS
- Good understanding of core concepts such as DNS, video on demand (VOD), DDoS protection, and load balancing
- Confident using tools like curl, traceroute, MTR, and other diagnostics to troubleshoot issues
- Awareness of security best practices and how they apply to CDN operations
- A customer-centric attitude and strong problem-solving skills, paired with a love for helping people fix things
- Eagerness to learn and adapt quickly to new tools and technologies
- Clear, effective written and spoken communication in fluent English
Benefits:
- Remote-first by design - No offices, no commute, just the freedom to work anywhere.
- Performance-based bonuses - Great work pays off, and we reward impact annually.
- Medical, dental, and vision insurance - Coverage worldwide.
- Paid time off - Love the slopes or the sea? Enjoy them with 25 vacation days, plus an extra loyalty day each year, capped at 5 years (30 days total), on top of your local public holidays.
- Meeting-free Thursdays - We keep Thursdays meeting free internally so you can focus on deep work without interruptions.
- Home office budget - We believe everyone is more efficient working in a comfortable office, and we're happy to help you set it up with an annual budget of €500.
- Paid sick leave - Feeling ill? Take time off to fully recover without having to worry about your finances.
- Parental leave - Paid 16 weeks for birthing parents, 8 weeks for non-birthing parents. If your country gives more, that’s your baseline. If it gives less, we top it up. Take your leave all at once or split it across the first year for maximum flexibility. After paid leave, your local statutory rules apply.
- Annual fluffle building - We're remote, but not distant! Once a year, we meet in a sunny location where virtual high-fives turn into real ones.
- Employee Stock Option Plan (ESOP) - Everyone at bunny.net gets a piece of the pie, starting with 0.01% equity.
- Mental health support - Feeling down? We've got your back. bunny.net provides mental health resources and help via BetterHelp.com.
- Wellness budget - An annual well-being budget of €480 is here to help you stay fresh and focused.
- Educational budget - €500 yearly for books, seminars, or online courses to keep your learning on track, work-related or not.
- Music on us: Work is better with music. Enjoy a yearly Apple, Spotify, or YouTube Premium subscription on us.
Similar Jobs
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience during the customer journey with Nubimetrics. Providing support via chat and email while promoting platform adoption.
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience for Nubimetrics. Handling customer support via chat and email, promoting platform adoption and user training.
Associate Support Engineer – 1
Associate Support Engineer providing technical support and troubleshooting to customers while ensuring a high level of customer satisfaction. Collaborating with support engineers and managers to resolve technical issues.
Technical Support Specialist
Technical Support Specialist providing expert technical support at nCino. Responsible for troubleshooting complex product issues and serving as the first point of escalation for support personnel.
Technical Support Engineer – Tier II
Technical Support Engineer resolving complex technical issues for a cybersecurity platform. Collaborating with engineering and product teams to enhance customer experience and satisfaction.
Technical Support
Technical Support Specialist collaborating with cross-functional teams to provide support to CSG product suite. Maintaining application support and addressing inefficiencies for customer satisfaction.
Senior Support Engineer
Support Engineer bridging engineering and enterprise users of LanceDB. Building support infrastructure and handling distributed database customer inquiries.
AI Technology Support Engineer/Analyst
AI Technology Support Engineer/Analyst providing technical support for AI products and services at Amentum. Troubleshooting complex AI issues and collaborating with engineering teams to enhance product performance.
Database Support Engineer
Database Support Engineer providing technical support for PostgreSQL and TimescaleDB in a remote-first environment. Collaborating with customers to optimise their implementations and resolve complex issues.
Audio Video Technical Support
Audio Video Technical Support resolving technical issues at Daktronics for customers with exciting projects. Collaborating with teams in a high-technology environment.
Application Support Analyst I
Applications Help Desk Support at Kenco Logistics resolving user inquiries and technical issues. Team collaboration for software support and ensuring user satisfaction while maintaining logs.
Operations Support Engineer
Operations Support Engineer maintaining a virtual asset fleet for energy transition solutions. Overseeing optimisers and collaborating with engineering and product teams for operational excellence.
Technical Support Representative, Bilingual (English/Spanish)
Bilingual Product Support Representative educating and supporting customers on wealth management platform. Leveraging resources in Spanish and English to resolve customer questions.
Technical Support Representative
Bilingual Product Support Representative helping customers navigate our wealth and asset management platform. Engaging with internal resources to effectively resolve customer queries.
Technical Support Technician III
Technical Support Technician III at Mercury Insurance resolving end-user computing issues and mentoring technicians. Engaging in proactive problem management and preventive solutions implementation.
Technical Support Engineer
Technical Support Engineer aiding customers in resolving technical issues with cybersecurity products. Collaborating with engineering teams to enhance user support and experience.
Senior Technical Support Engineer – Weekend Shift
Senior Technical Support Engineer ensuring customer technical excellence and operational efficiency with complex technical issues. Collaborating with support, engineering, and product teams to maintain high client satisfaction.
Senior Technical Support Engineer
Senior Technical Support Engineer providing technical support for Kevel's ad tech products and services. Responsible for investigating issues, managing tickets, and collaborating with engineering on escalations.
Sales Support Analyst
Presale Analyst coordinating new business sales and RFP processes for Cigna Healthcare. Collaborating with Sales leads to drive membership and revenue growth through medically related quotes.
Senior Workday Technical Analyst
Experienced Workday Technical Analyst responsible for optimizing and maintaining the Workday system at WEX. Ensuring effective utilization and functionality of the Workday platform.