Chat Sales Specialist
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Job Description
Sales Specialist managing outbound calls to customers for TDCX offers. Delivering excellent customer service while meeting sales quotas in a supportive work environment.
Responsibilities:
- Make outbound call on the provided leads and encourage the given offer to customers
- Convince and enroll interested customers over the phone
- Accurately update the system on the call outcome
- Deliver good customer experience by focusing on customers wants and needs
- Go “extra mile” to meet sales quota
- Meeting the quality service standards
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position.
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of supporting market
Benefits:
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
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