Chief Information Technology Officer
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Job Description
CITO leading Conduent’s global technology strategy, operations, cybersecurity partnership, and AI transformation. Driving modernization and growth across mission-critical services for companies and governments.
Responsibilities:
- Define and execute the company's long-term technology vision and roadmap
- Align technology investments with business objectives, growth strategies, and client needs
- Drive enterprise-wide modernization across applications, infrastructure, cloud, data, platforms, and digital services
- Establish technology governance, standards, architecture principles, and operating models
- Lead transformation programs focused on modernization, automation, AI, and digital enablement
- Identify emerging technologies that create business value and competitive advantage
- Champion innovation while balancing operational stability, risk management, and cost optimization
- Partner with product, operations, and commercial leadership to develop technology-enabled client solutions
- Oversee global technology operations, infrastructure, cloud services, service management, and enterprise applications
- Ensure reliable, resilient, scalable, and efficient technology services for associates and clients worldwide
- Drive service excellence through measurable operational performance and continuous improvement
- Establish technology delivery practices that improve speed, quality, and business impact
- Establish enterprise strategy for data, analytics, and AI
- Drive responsible AI adoption and governance
- Expand analytics and automation to improve decision-making, productivity, and customer outcomes
- Enable a modern data ecosystem
- Partner with the Chief Information Security Officer on security, privacy, and regulatory requirements
- Embed security and resilience principles into technology initiatives
- Support enterprise risk management, business continuity, and regulatory compliance
- Manage the global technology budget and investment portfolio
- Drive technology cost optimization
- Lead strategic vendor relationships, contract negotiations, and technology partnerships
- Establish financial governance for technology investments and transformation initiatives
- Build and lead a high-performing global technology organization
- Attract, develop, and retain technology talent
- Foster collaboration, accountability, innovation, and continuous learning
- Develop succession plans and leadership capabilities across the technology function
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field required
- 20+ years of progressive technology leadership experience, including at least 10 years in senior executive roles
- Experience leading large-scale enterprise technology organizations and transformation initiatives
- Demonstrated success modernizing complex technology environments, including cloud migration and application transformation
- Experience managing multimillion-dollar technology budgets and global teams
- Strong understanding of enterprise architecture, infrastructure, applications, cybersecurity, AI, data platforms, and digital technologies
- Proven ability to partner with boards, executive teams, and business leaders
- Outstanding communication, influencing, and stakeholder management skills
- Experience within business process services, technology-enabled services, digital operations, healthcare, government, transportation, financial services, or other highly regulated industries preferred
- Background leading technology organizations undergoing transformation, turnaround, or modernization initiatives preferred
- Experience integrating technology strategy with commercial growth objectives and client-facing solutions preferred
- Demonstrated success leveraging AI, automation, and data-driven innovation to improve business outcomes preferred
Benefits:
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Bonus or incentive eligibility based on business need
- Opportunities to grow and thrive personally and professionally
- Opportunity to make a meaningful impact with clients and communities
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