Child Support Call Center Agent
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Job Description
Customer Care Associate for the New Jersey Department of Human Services handling child support inquiries via phone. Provides information and resolves customer inquiries while working remotely.
Responsibilities:
- Handle inquiries for the New Jersey Department of Human Services Office of Child support via inbound calls
- Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call
- Answer questions on various issues such as child support payments history and account histories
- Reset Personal identification of callers unable to self-serve in the Interactive Voice Response system
- Gather information, research/resolves inquiries, and appropriately document customer calls
- Understand and retain a large amount of information
- Answer and respond professionally to escalate calls
- Communicate appropriate options for resolution promptly
- Review customer needs and inform customers of services and resources available to them
Requirements:
- High School diploma or GED
- Background and drug screening required
- 2 years of high-volume call center or Customer Service experience
- Computer system experience with data entry, database documentation knowledge
- Typing WPM 30
- Two screens/monitors are required
- Having your own equipment (PC) Mac is not compatible
- Internet speed- Your internet speed must be at least 400 Mbps
- Device Specifications of your laptop: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher; 14” screen or higher required (External 20” or higher recommended)
- Running Windows 10 OS 64 bit
- Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB
- Ethernet cable, 50 feet or longer
Benefits:
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
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