Client Engagement Delivery Manager – Digital Velocity
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Job Description
Client Engagement Delivery Manager overseeing project governance and client engagements at CDW. Leading teams and driving delivery excellence for enterprise-scale professional services.
Responsibilities:
- Lead and develop a team of Project Managers, setting clear expectations, building delivery maturity, and ensuring consistent project management standards across engagements, practices, and geographies.
- Own delivery governance for client engagements, ensuring scope, schedule, budget, risk, and quality are actively managed and communicated throughout the lifecycle.
- Serve as an executive escalation point for client, delivery, or resourcing challenges, driving timely resolution while maintaining strong client relationships and confidence.
- Partner closely with Sales, Advisory, Delivery, and Services leadership to align delivery strategy with client objectives, services offerings, and financial targets.
- Support pre-sales and engagement strategies, including participation in client calls, delivery approach validation, and review of services estimates, assumptions, and risk profiles.
- Drive client engagement excellence, acting as a trusted advisor to key stakeholders and engaging with client leadership, including “C‑suite” executives, as needed.
- Ensure financial accountability across engagements, including utilization, revenue recognition, margin attainment, and forecast accuracy.
- Coach and mentor Project Managers on client communication, risk management, financial stewardship, and professional development to meet current and future delivery demands.
- Promote continuous improvement and delivery consistency through standard processes, lessons learned, and application of best practices across the delivery organization.
- Build and maintain trusted partner relationships to supplement delivery capacity or specialized skills when needed.
Requirements:
- Bachelor’s degree and 7+ years of experience delivering enterprise-scale professional services or client engagements, including planning, execution, and governance.
- 11+ years of equivalent experience delivering large, complex client initiatives.
- 3+ years of people leadership experience, directly managing Project Managers or delivery professionals.
- Proven ability to lead delivery teams, influence without authority, and drive accountability across cross-functional stakeholders.
- Strong experience managing client engagements, including risk, scope, financial performance, and executive communications.
- Demonstrated ability to identify, escalate, and resolve delivery, client, and people issues in a calm, solution-oriented manner.
- Experience partnering with Sales and Solution teams to support account strategy, services growth, and successful transitions from sales to delivery.
- Strong understanding of professional services financials, including utilization, margin, forecasting, and revenue attainment.
- Excellent written, verbal, and presentation skills, with the ability to clearly communicate delivery status and recommendations to both internal leaders and external executives.
- History of building trust and credibility across diverse teams, functions, and levels, navigating complex interpersonal and organizational dynamics with diplomacy.
- Ability to operate effectively in ambiguous, fast-paced environments, managing competing priorities while maintaining delivery quality and client confidence.
- Demonstrated ability to apply lessons learned and continuously improve delivery outcomes across teams and engagements.
Benefits:
- Professional development opportunities
- Flexible working hours
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