Senior Principal, ServiceNow Developer
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Job Description
Senior Principal ServiceNow Developer with deep expertise in ServiceNow design and development. Collaborate on ITSM environment to ensure stability and success of the platform.
Responsibilities:
- Design, develop, and maintain forms, flows, catalog items, integrations, etc.
- Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
- Support Agile ceremonies and uphold quality assurance throughout the lifecycle
- Adhere to and enforce ServiceNow and OneGDIT best practices.
- Support platform upgrades, patching, and deployments.
- Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
- Collaborate with Scrum Masters, Product Owners, and Developers.
Requirements:
- High school diploma required; AA or Bachelor’s degree preferred
- 3 years of experience in prompt engineering, Now Assist and agentic AI
- 12+ years of ServiceNow development experience within ITSM environment
- Strong understanding of ServiceNow architecture, modules, and platform capabilities
- ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days
- Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications
- Familiarity with Agile/Scrum methodologies
- Strong analytical, troubleshooting, and debugging skills
- Excellent communication and documentation skills
- Must be a U.S. person.
Benefits:
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Flexibility: Full-flex work week to own your priorities at work and at home
- Community: Award-winning culture of innovation and a military-friendly workplace
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