ServiceNow Developer – Senior
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Job Description
Senior ServiceNow Developer configuring and customizing solutions on the ServiceNow platform for various business requirements. Collaborating with teams to enhance operational efficiency through integrated solutions.
Responsibilities:
- Develop, configure, and customize solutions on the ServiceNow platform according to business requirements and platform best practices;
- Participate in the implementation, integration, and maintenance of ServiceNow modules and applications;
- Collaborate with technical teams and business stakeholders to elicit and detail requirements;
- Develop and maintain integrations, automation workflows, and enhancements that improve operational efficiency;
- Perform testing, fixes, and validations to ensure the quality, stability, and performance of delivered solutions;
- Support incident, problem, and request resolution related to the ServiceNow platform;
- Ensure solutions comply with development, security, governance, and configuration management standards;
- Contribute to continuous improvement of processes, the platform, and agile development practices;
Requirements:
- Proven experience as a ServiceNow Implementer, Solutions Architect, or Technical Architect;
- Advanced knowledge of one or more products in the ServiceNow platform;
- ServiceNow Certified Technical Architect (CTA) certification or equivalent;
- Experience in software development, project delivery, and agile methodologies;
- Experience in IT operations management, process automation, and continuous improvement of operational productivity;
- Knowledge of governance, compliance, risk management, and configuration management;
- Analytical skills to identify trends, evaluate results, and solve complex problems;
- Excellent communication, presentation, and collaboration skills with multidisciplinary and global teams;
- Customer-oriented profile, able to operate in dynamic environments and manage multiple priorities simultaneously;
- Required: Bachelor's degree in Information Technology, Computer Science, Engineering, or related fields;
- Preferred: Experience in business process design and optimization;
- Experience in enterprise architecture, digital transformation, and global projects using ServiceNow.
Benefits:
- Health insurance for employees and dependents with national coverage (Bradesco or Unimed);
- Dental insurance with national coverage;
- Meal allowance or food allowance (employee's choice);
- Childcare allowance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- EAP (Employee Assistance Program) offering Financial Assistance, Legal Assistance, Social Assistance, and Psychological Support (24/7);
- Discounts and special rates at partner universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and special rates with Itaú and Bradesco banks;
- Payroll-deductible loan option with salary-based repayment;
- Reimbursement program for certain external certifications;
- Training: Company provides online and in-person training and development platform covering soft skills, technologies, and domains across more than 15,000 topics;
- Longevity awards: The company recognizes employees for commitment and loyalty at milestones (3, 5, and 10 years, and every 5 years thereafter);
- Employee referral bonus for successful hires;
- Fit4Life program to promote physical exercise among employees, offering online functional training sessions;
- International opportunities: Depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
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