ServiceNow CMDB Senior Manager – Architect
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Job Description
ServiceNow CMDB Senior Manager/Architect overseeing operational maturity and governance of the ServiceNow CMDB platform. Ensuring data integrity and alignment with enterprise architecture standards in a global context.
Responsibilities:
- Own and manage the Configuration Management Database (CMDB) strategy and roadmap
- Ensure data integrity, completeness, and accuracy across all CI classes
- Govern CI class models, relationships, and data sources
- Define and enforce CI naming conventions, lifecycle states, and data policies
- Work closely with Discovery and Integration teams to automate data population
- Align CMDB structure with CSDM and service modeling best practices
- Lead CMDB governance processes, standards, and operational controls across the platform
- Establish and maintain CMDB governance councils, policies, and data stewardship practices
- Drive CMDB maturity initiatives, including health dashboards, KPI reporting, and continuous improvement programs
- Define governance processes for onboarding new CI classes, integrations, and data sources
- Partner with enterprise architecture, infrastructure, security, and application teams to ensure accurate service mapping and data ownership
- Architect scalable CMDB and CSDM solutions that support enterprise operational and business capabilities
- Oversee Discovery, Service Mapping, and integration architecture to ensure reliable and automated CI population
- Review and approve CMDB-related technical designs, integrations, and data model changes
- Ensure compliance with platform governance, audit, security, and data retention requirements
- Provide leadership and direction for CMDB operational support, enhancement delivery, and platform optimization efforts
- Support platform upgrade planning and validation activities related to CMDB, Discovery, and integrations
- Mentor technical teams and provide architectural guidance for CMDB, Discovery, CSDM, and related platform capabilities
- Collaborate with platform leadership to prioritize CMDB and CSDM initiatives aligned with organizational goals and operational maturity objectives
Requirements:
- Bachelor's degree or equivalent work experience
- 8+ years of ServiceNow experience
- Deep expertise in ServiceNow CMDB, Discovery, Service Mapping, and CSDM
- Strong understanding of enterprise architecture and IT operations processes
- Experience leading CMDB governance and maturity programs
- Strong technical architecture and integration design experience
- Ability to lead cross-functional initiatives and influence enterprise stakeholders
- Experience defining operational standards, KPIs, and platform governance processes
- Strong leadership, communication, and organizational skills
- Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.
Benefits:
- 401(k) plan with a generous company match and automatic retirement contribution
- Comprehensive medical, prescription drug, dental, and vision coverage
- Three weeks of paid vacation
- Paid company holidays
- Paid sick leave
- Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, including options for legal, pet, home, and auto insurance
- Generous birth/adoption and parental leave benefits, as well as adoption assistance
- Tuition reimbursement program
- Spot performance bonus opportunities
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