Client Engagement Manager
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Job Description
Client Engagement Manager at Monotype leading client engagements and ensuring delivery alignment with their needs. Collaborating with Sales, internal teams, and managing account health for major branding projects.
Responsibilities:
- Lead and participate directly in client-facing work , including discovery interviews, compliance assessments, and font asset audits , ensuring high-quality execution across implementation engagements.
- Own the financial health of your account portfolio , managing margin, scope changes, and change orders, while maintaining revenue forecast accuracy.
- Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning and coordinate executive engagement.
- Oversee delivery across multiple customers and concurrent workstreams , manage escalations and ensure quality outcomes that align with internal SLAs.
- Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure that sold services are realistic and deliverable.
- Cultivate ongoing client relationships to uncover expansion opportunities, and collaborate with Sales to inform renewal strategies and support upsell discussions.
Requirements:
- Proven experience in client delivery, ideally in a professional services environment
- Strong problem solving and analytical skills
- Proven leadership experience , or mentoring experience
- Demonstrated strength in client relationship management, including leading QBRs and navigating escalations
- Experience coordinating multi‑workstream or multi‑pillar delivery, ensuring quality and on‑time execution
- Excellent presentation skills, ability to present in front of internal and external stakeholders
- Familiarity with creative services, brand identity workflows, or digital asset management is a plus.
Benefits:
- A corporate bonus will also be offered as part of this role.
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