Client Executive
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Job Description
Client Executive managing strategic carrier and broker accounts at Cytora, an AI insurance platform. Driving customer adoption of innovative technology and ensuring alignment with client needs.
Responsibilities:
- Manage a book of strategic carrier/broker accounts and be the primary post-sale point of contact.
- Understand each customer's underwriting and claims workflows and identify where Cytora fits; drive adoption by showing how Cytora becomes part of that day-to-day process.
- Track adoption and total contract utilization against targets; flag gaps and execute on actions to drive utilization.
- Broaden the support network within each client by identifying and developing new relationships from senior stakeholders to project teams across underwriting, operations and IT.
- Run QBRs / executive business reviews to ensure strategic alignment with each client, prove value delivered and align on mid-term partnership expansion plans. Identify competitive/attrition risks early and drive recovery plans; document discovery that informs renewal and expansion strategy.
- Create references and stories (case studies, joint talks) as wins land; partner with Marketing to amplify outcomes.
- Multithread senior relationships (CUO, CIO, UW Ops, IT) and run focused platform walk‑throughs; explain LLMs, data flows, and APIs in plain language tied to underwriting/ops value.
- Travel as needed for onsite workshops, enablement, QBRs, and executive sessions.
Requirements:
- Proven Experience in Account Management / Customer Success in commercial insurance with insurance/Insurtech experience.
- Strong relationship management skills - you can build trusted senior relationships (underwriting, operations, IT) and you're comfortable leading QBRs / exec readouts.
- Workflow-minded: you can sit with a customer, understand how submissions/intake/triage works today, and show where Cytora fits so it becomes part of the daily process.
- Product & AI fluent: able to deliver targeted demos and communicate clearly about LLMs, data flows, and APIs—always connecting tech to underwriting/ops value.
- Cross‑functional orchestrator: partners smoothly with Sales, Delivery, Support, Security, and Legal on escalations and expansions.
- Bachelor’s degree or equivalent experience.
Benefits:
- Competitive salary + OTE.
- Flexible working and remote options.
- Professional development budget & conference access.
- Annual company retreats.
- A mission-driven culture that puts people first.
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