Client Operations Director
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Job Description
Client Operations Director overseeing operations across multiple clinics and home-based service regions. Leading teams and ensuring high-quality care in Arizona, North Carolina, Georgia, New Mexico, and Utah.
Responsibilities:
- Lead, coach, and mentor multi-state Operations Managers
- Ensure operational excellence, including client satisfaction, service fulfillment, and technician engagement
- Oversee complex client escalations and service disruptions with a family-centered approach
- Partner with leadership to scale operations, standardize workflows, and drive continuous improvement
- Track performance metrics, identify risks, and implement solutions that make a real impact
Requirements:
- 5+ years in healthcare, behavioral health, ABA, or multi-site operations
- 3+ years leading managers or senior teams
- Strong coaching and performance management skills
- Experience with clinic-based and/or home-based care
- Comfortable with EMRs, scheduling systems, and Salesforce (preferred)
- Bachelor’s degree preferred (advanced degree a plus)
Benefits:
- Medical, dental, and vision insurance
- Life insurance + short- & long-term disability
- Paid time off & paid holidays
- 401(k) with company match
- Competitive salary: $80K–$90K
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