Client Success Manager
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Job Description
Client Success Manager responsible for managing client partnerships and driving clinical and savings outcomes. Working with small to medium clients at Marathon Health, enhancing healthcare experiences.
Responsibilities:
- Develop and maintain a strong and lasting client and broker/consultant partnership with assigned small to medium size clients
- Participate in new health center implementations planning and launch alongside the Sales team, local operations leadership and Implementation Team
- Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation
- Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services
- Collaborate closely with Client Success Directors (CSDs) for day-to-day leadership, mentorship, and escalation support
- Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client
Requirements:
- Bachelor’s degree in Business or Healthcare Administration
- 2–5 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits
- Experienced in developing and delivering presentations
- Proficiency in use of Microsoft Office, Tableau and CRM products (Salesforce experience preferred)
- Willingness to travel up to 50%
Benefits:
- FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care
- Choice of 2 medical plans, 2 dental plans, and vision coverage
- Unlimited free mental health benefits and EAP resources
- Rewards for challenges and healthy lifestyle activities
- Family-building and hormonal health benefits and paid parental leave
- Generous PTO or FTO, Paid Holidays + A Day for What Matters
- Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
- Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable
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