Manager, Client Management – CORE East Segment
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Job Description
Remote client management leader overseeing Cigna Global Health Benefits’ CORE East portfolio. Driving renewals, retention, growth, client relationships, and team performance.
Responsibilities:
- Provide strategic leadership, management, and direction to Client Managers across the CORE East portfolio
- Manage team performance against persistency, revenue, membership growth, client experience, and strategic-priority measures
- Drive portfolio management and renewal execution, including retention-risk identification and client-specific strategies
- Partner with Sales and Underwriting to achieve sustainable persistency, membership, and revenue growth
- Hire, manage, motivate, and develop team members and high performers
- Build strategic relationships with senior clients, brokers, and producer stakeholders
- Participate in executive reviews, renewal discussions, and critical issue resolution
- Develop internal partnerships across Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other functions
- Translate business priorities and portfolio strategies into team objectives and operating rhythms
- Ensure account planning, renewal readiness, value articulation, risk management, and follow-through
- Lead complex client and broker escalations, service recovery, and root-cause improvement efforts
- Support business planning, portfolio performance, renewal and retention priorities, growth opportunities, and enterprise initiatives
- Represent CORE East client and marketplace needs across Cigna Global Health Benefits
- Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions
Requirements:
- Bachelor’s degree in related field or equivalent relevant experience required
- MBA preferred
- 5+ years of experience in account management or benefit consulting
- 5+ years of employee benefit experience
- Prior management/supervisory experience and/or demonstrated competencies in this area
- Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and multinational client needs
- Exceptional relationship and account management skills
- Ability to influence senior client and broker stakeholders
- Strong negotiation, renewal, and escalation-management capabilities
- Ability to partner with internal and external resources and clients to achieve business objectives
- Demonstrated experience with consultative client management methodologies
- Ability to work in a fast-paced environment
- Resilience
- Willingness to travel as needed to visit clients and brokers in market
- Strong financial acumen, including interpreting health insurance underwriting, pricing, trend, claims, and portfolio performance
- Demonstrated strategic thinking and portfolio-management capability
- Proactive/consultative approach
- Innovation management
- Excellent communication, results orientation, strategic thinking, and team orientation skills
- Ability to work effectively in a highly matrixed organization and influence others
- For home working, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload
Benefits:
- Medical, vision, and dental benefits starting on day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Incentive compensation plan eligibility
- Remote work arrangement
- Cable broadband or fiber optic internet requirement for home working
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