Strategic Client Manager
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Job Description
Strategic Client Manager guiding global health benefits accounts for Cigna Healthcare. Managing renewals, consultative solutions, client relationships, and cross-selling across global benefit programs.
Responsibilities:
- Own overall operational performance, strategy, and execution for Cigna Global Healthcare National Account clients
- Develop and execute service strategies supporting large client global benefit programs, wellness, and employee relations
- Meet or exceed persistency, premium growth, and earnings targets
- Manage business relationships for an assigned book of business
- Collaborate across product and operational lines to optimize client, broker/consultant, and internal stakeholder relationships
- Provide proactive and consultative benefit-program solutions globally
- Renew existing accounts and sell new business to existing accounts
- Serve as a consultant to key decision makers
- Support high-profile, high-touch clients day to day
- Provide ongoing information and recommendations to clients and brokers/consultants
- Upsell and cross-sell additional product lines within Cigna Global and matrix partners
- Educate clients about compliance and process updates
- Collaboratively resolve escalated eligibility, premium/invoicing, and service issues
- Manage sales information in Salesforce
Requirements:
- Bachelor's degree preferred or equivalent work experience
- 8+ years of relevant client support/client management experience required
- State-required Life, Accident and Health Licensure required
- Thorough understanding of health service products and services and associated operating requirements
- Global Benefits experience preferred
- Extensive experience in account management, account service, sales, or significant client and customer interaction
- Strong written and verbal communication skills
- Excellent presentation and consultation skills
- Strong emotional intelligence, including empathy, listening, and adaptability
- Strong negotiation skills
- Ability to effectively manage multiple tasks and collaborative meetings
- Ability to remain composed under pressure
- Knowledge of practices, techniques, and tools for consultative client and customer service
- Client- and customer-focused team player
- Familiarity with Microsoft Office, databases, spreadsheets, Excel, PowerPoint, Word, and sales tracking systems
- Ability to travel for client and organizational meetings
- For home working, cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload
Benefits:
- Incentive Compensation eligibility
- Medical, vision, and dental benefits starting on day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
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