Senior Manager, Client Enablement – Eastern Time Zone
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Job Description
Senior Client Enablement Manager building scalable training programs for DeepJudge’s AI-powered legal knowledge platform. Leading client education, CSM enablement, and strategic law-firm training.
Responsibilities:
- Design repeatable, role-based learning paths for DeepJudge users and firm administrators
- Define what clients learn self-serve, what Customer Success Managers deliver, and which engagements are led directly
- Own core training courses such as Intro to DeepJudge and Intro to Admin, from scripting through recording and publishing
- Write and maintain user guides, quick-reference materials, and help center content
- Equip and coach Customer Success Managers with scripts, demo flows, and facilitation guides
- Plan and lead on-site and virtual training days for large and strategic clients
- Partner with Product and Product Marketing to turn new features into training and share field insights to shape the product
- Measure the impact of training on user adoption
Requirements:
- 5–10 years of experience in client education, training, or enablement in the legal industry
- Legal experience, ideally as a former practicing attorney or in an enablement or customer education role at a legal technology company
- Experience building a training program from the ground up, including scalable resources beyond live sessions
- Ability to measure training effectiveness and demonstrate its impact on adoption
- Hands-on experience scripting, recording and editing video, and writing clear documentation
- Confidence and credibility presenting to partners, senior lawyers, and firm leadership
- Ability to build from scratch in a fast-moving company
- Based in the US Eastern Time zone; New York City area preferred
- Ability to travel up to 40%
- Legally authorized to work in the United States
Benefits:
- Equity
- Incentives
- Benefits as part of the total compensation package
- Clear path to team leadership as the program and business grow
- Remote work arrangement
- Opportunity to work directly with leading law firms and legal teams
- Close collaboration with Customer Success, Product, and legal engineers across the global team
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