Client Success Manager
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Job Description
Client Success Manager responsible for client relationship management and campaign oversight for digital media agency. Collaborating with internal teams to ensure quality and performance for agency partners' campaigns.
Responsibilities:
- Serve as the primary point of contact for agency clients once campaigns are live
- Build strong, trusted relationships by delivering proactive, responsive, and polished client communication
- Ensure clients receive a consistent white-glove experience across all touchpoints
- Anticipate client needs and address issues before they become problems
- Own the end-to-end management of campaign workflows, from kickoff through reporting and wrap
- Coordinate closely with trading, operations, analytics, and product teams to ensure flawless execution
- Govern timelines, deliverables, and quality control across all active campaigns
- Translate client goals into clear internal action plans and ensure alignment across teams
- Oversee campaign pacing, performance, and optimization in partnership with trading teams
- Lead regular performance reviews, reporting, and strategic check-ins with clients
- Ensure insights and results are communicated clearly, accurately, and on time
- Identify opportunities to improve performance, efficiency, or client satisfaction
- Contribute to improving internal workflows, documentation, and client-facing processes
- Partner with sales on renewals, upsells, and long-term account growth
- Act as the voice of the client internally, sharing feedback to improve product and service delivery
- Support onboarding and education for new agency partners
Requirements:
- 1–3+ years of experience in client success, client services, account management, or campaign management
- Background in digital advertising, media, adtech, or agency environments
- Strong understanding of programmatic media and campaign execution
- Exceptional communication and organizational skills
- Ability to manage multiple accounts and priorities simultaneously
- Comfort working cross-functionally with sales, trading, operations, and product teams
- Proactive problem solver with a strong sense of ownership.
- Experience supporting or managing long-running, performance-driven campaigns
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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