Client Success Manager
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Job Description
Client Success Manager owning SaaS client relationships, success plans, renewals, and expansion for Cordial’s marketing platform. Partnering across teams to drive measurable client growth.
Responsibilities:
- Ensure the success of a portfolio of Cordial’s Commercial clients
- Own the post-sale client relationship as a strategic account owner and client advocate
- Participate in pre-sales discovery conversations with prospective clients
- Own client success plans, executive engagement, commercial relationships, and competitive-threat management
- Develop and deliver client success plans
- Coordinate Technical Account Managers, Solutions Engineers, and Deliverability teams to achieve client goals
- Own client planning, status, and review meeting cadence and program organization
- Develop deep knowledge of Cordial’s platform and demonstrate its capabilities
- Solve strategic campaign and technical implementation challenges
- Drive renewals through forecasting, negotiation, and contract execution
- Expand Cordial integrations with clients to increase success
- Drive renewal, expansion, and advocacy across the client base
- Partner with Channel Growth & Partnership teams and align technology and service partners with clients
- Participate in business development and discovery meetings
- Partner with Sales, Marketing, and Product Development on client needs, use cases, and success stories
- Travel to client sites for business meetings approximately 10% or less annually, depending on the assigned client base
Requirements:
- Bachelor’s degree
- 4+ years working in a client management role at a SaaS company, covering commercial and enterprise clients
- Preferably experience with CRM
- Strong technical aptitude and commercial instincts
- Relationship-building and long-term client relationship management
- Independent, organized, detail-oriented problem solving
- Excellent written and oral communication skills
- Ability to communicate with technical and non-technical audiences
- Cross-functional collaboration, ideally with Product, Engineering, and Sales
- Negotiation skills
- Strong project management skills
- Ability to manage multiple projects and clients simultaneously
- Track record of delivering results in a dynamic, autonomous startup environment
- Must embody Cordial’s values
- No visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires
- Bonus: experience in enterprise marketing automation; Monday.com, Harvest, Client Success, or JIRA; email marketing and digital marketing technologies, personalization and optimization technologies, and advanced marketing automation
Benefits:
- Equity and bonus
- Medical, dental, vision, and life insurance
- 401(k) match
- Flexible time off
- Monthly wellness stipend
- Cell phone stipend
- Childcare reimbursement
- Continued education yearly reimbursements
- Healthy work/life balance
- Dedication to DE&I efforts
- Respectful and open culture
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