Client Success Operations Specialist
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Job Description
Client Success Operations Specialist enabling efficient operations for healthcare groups post-launch. Collaborating across teams to ensure timely client support and operational excellence in a remote setup.
Responsibilities:
- Serve as an operational partner to the Client Success team, ensuring client work and timelines move forward smoothly.
- Coordinate key onboarding and operational tasks such as physician matching, APP collaborations, and documentation preparation.
- Manage incoming client tickets and requests, ensuring issues are addressed promptly and accurately.
- Research operational questions, regulatory requirements, and internal processes to help resolve client issues.
- Track multiple client tasks simultaneously and ensure deadlines and deliverables are met.
- Collaborate with Client Success, Compliance Ops, Partnerships, and BizOps teams to move client work forward and resolve blockers.
- Maintain strong attention to detail across documentation, operational processes, and client deliverables.
- Identify operational bottlenecks and contribute to improving internal workflows over time.
Requirements:
- 2-4 years of experience in customer success, support, operations, project management or similar client-facing roles, where you’ve demonstrated strong problem-solving and execution.
- Excellent spoken and written communication skills.
- Operationally excellent, with a high daily output and precision in execution.
- Strong attention to detail, independence, and good judgment, with a track record of getting the details right.
Benefits:
- Highly competitive salary and stock option grants (we want you to share in our growth).
- Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing therapies into the world.)
- Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
- Work from home, remote job, with flexibility.
- Paid holidays and vacation time; paid sick time.
- HMO coverage; we prioritize your health and well-being.
- Culture of mentorship, learning, independence, and critical thinking.
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