Client Support Specialist
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Job Description
Client Support Specialist at Zelis supporting operations for healthcare financial experience. Manages projects and leads improvements for client satisfaction in a remote-friendly culture.
Responsibilities:
- Participates in daily and/or weekly meetings with stakeholders; providing support, leadership, and technical solutions to accomplish operational objectives.
- Effectively communicates and supports the Zelis vision and direction to assigned clients and team members, always maintaining a positive and professional demeanor.
- Acts as a resource and support for stakeholders and other Zelis team members in all aspects of client operations and relationships with Zelis.
- Proactively monitors assigned client support tickets to ensure timely and effective resolution.
- Engages with Tier 2-3 resources/teams to provide support on the design, development, testing, and deployment of change requests.
Requirements:
- Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience
- 2+ years of experience in a customer support or client-facing role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and support tools
- Ability to manage multiple tasks and prioritize effectively
- Empathy and patience when dealing with complex, rushed or tense situations
Benefits:
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
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