Clinic Growth Advisor
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Job Description
Clinic Growth Advisor driving adoption of technology solutions at veterinary practices. Increase customer satisfaction and operational efficiencies through proactive engagement and support.
Responsibilities:
- Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience
- Conduct regular wellness checks for all clinics in the assigned region (twice annually)
- Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes
- Increase dollars in same-store growth and reduce the number of deactivations
- Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities
- Assist practices in integrating Covetrus tools into their workflows to boost efficiency
- Help customers understand and utilize platform analytics to achieve baseline benchmarks
- Collaborate with Veterinary Relationship Managers (VRMs) to identify growth opportunities
- Conduct advanced demonstrations of Covetrus solutions
- Provide customers with financial insights, including usage patterns
- Identify potential risks through data-driven insights and collaborate with VRMs
- Gather Voice of the Customer data to inform internal strategies
- Serve as a conduit between the clinic and product development, service, and data analytics
Requirements:
- Bachelor’s degree in business, life sciences, or a related field
- 8+ years in a veterinary practice (e.g., Practice Manager) or related industry role
- Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred
- Comprehensive understanding of veterinary industry challenges, trends, and technology solutions
- Adaptability and strong problem-solving skills
- Experience with objection handling
- Must have the ability to follow through to solve customer problems and deliver value
Benefits:
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
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