Clinic Scheduler
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Job Description
Remote Clinic Scheduler coordinating patient appointments, calls, and scheduling requests. Supporting Vail Health’s advanced mountain healthcare system while maintaining accurate records and HIPAA compliance.
Responsibilities:
- Answer incoming phone calls and field questions about provider scheduling
- Direct calls to appropriate parties and take and distribute messages
- Schedule medical appointments by coordinating patients, providers, locations, and payers
- Receive and initiate calls to patients, providers, and outside provider offices while following scheduling procedures and protocols
- Schedule appointments, tests, and procedures using electronic health record scheduling software
- Promptly answer calls professionally and schedule patient appointments
- Accurately obtain patient demographics, address, telephone, and insurance information
- Manage electronic scheduling requests through drop boxes and patient portals
- Distribute faxes and help manage needed requests
- Role-model Just Culture principles and organizational values
- Maintain HIPAA compliance
Requirements:
- 2 years administration or similar experience preferred
- Previous medical office experience preferred
- Knowledge of medical terminology preferred
- Knowledge of HIPAA compliance preferred
- Knowledge of OSHA rules and regulations preferred
- Must be HIPAA compliant
- Must be able to live and work primarily in one of the listed states: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin
Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition assistance
- Existing student loan repayment
- Specialty certification reimbursement
- Annual supplemental educational funds
- Up to five weeks of paid time off in the first year, increasing each year
- 403(b) retirement plan with immediate matching
- Life insurance
- Short- and long-term disability insurance
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
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