Clinical Administrative Support Specialist
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Job Description
Clinical Administrative Support Specialist assisting behavioral health care access at Bamboo Health. Focusing on optimizing Care Navigators' time and building trust with individuals facing health challenges.
Responsibilities:
- Enter data from incoming patient care coordination requests into Salesforce Health Cloud.
- Update Salesforce Health Cloud with patient-specific tasks following our engagement protocols.
- Communicate with outpatient treatment providers via phone to confirm appointment attendance.
- Update patient lists based on daily census reports from inpatient treatment providers.
- Collaborate with hospital discharge planners to coordinate discharge notifications and appointment details.
- Create and maintain schedules for clinical staff.
- Support the operations team in identifying processes for automation and implementation.
- Work with the clinical team to enhance the quality of care provided.
Requirements:
- 2 years of experience in outpatient clinical office roles, either in brick-and-mortar or virtual medical or behavioral health practices.
- Experience with technology solutions that support clinical workflows.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Familiarity with Salesforce Health Cloud is preferred but not required.
- Empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations.
- Strong oral and written communication skills.
- Ability to navigate ambiguity and embrace challenges with resilience and flexibility.
- Experience in fast-paced, rapidly changing work environments.
Benefits:
- Join one of the most innovative healthcare technology companies in the country.
- Have the autonomy to build something with an enthusiastically supportive team.
- Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
- Belonging at Bamboo We Care.
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
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