Clinical Development Manager
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Job Description
Clinical Development Manager at Private Medical enhancing patient care through training and operational excellence. Focuses on coaching teams and tracking clinical initiatives across multiple locations.
Responsibilities:
- Deliver onboarding consulting, refresher, and ongoing training for PCAs and administrative staff on CRM workflows, patient coordination standards, communication protocols, and scheduling best practices.
- Reinforce established processes and ensure consistent adoption across offices.
- Support the development and maintenance of accessible training resources (guides, SOPs, job aids, and reference materials).
- Coach PCAs and administrative staff to improve organization, communication, and follow-through.
- Model effective coordination and problem-solving practices that align with medical leadership expectations.
- Identify performance or workflow gaps and provide structured feedback and recommendations to leadership.
- Track progress of operational and clinical initiatives, maintaining visibility into deliverables, milestones, and outcomes.
- Collaborate with cross-functional teams to ensure smooth implementation of new tools/vendors, technologies, and workflows.
- Provide structured updates and insights to the Assistant Medical Director and leadership team.
- Conduct regular audits of scheduling, communication, and documentation workflows to ensure accuracy and consistency.
- Analyze performance data to identify trends, inefficiencies, and areas for improvement.
- Present findings and actionable recommendations to the Assistant Medical Director to inform training and operational priorities.
Requirements:
- Minimum 3 years in healthcare administration, operations, or patient administration
- Demonstrated experience in training, coaching, or process improvement within a healthcare setting.
- Strong technical aptitude; familiarity with CRM and EMR systems and the ability to learn new technologies quickly.
- Highly organized, efficient, and skilled at tracking projects and priorities.
- Excellent communication and interpersonal skills, with the ability to coach and support cross-functional teams.
- Analytical mindset with experience auditing workflows and interpreting performance metrics.
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