Regional Manager
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Job Description
Regional Manager leading the delivery of person-centered services for individuals with disabilities at Charles Lea Center. Responsible for overseeing a team of Innovation Coordinators and implementing unique service approaches.
Responsibilities:
- Demonstrates respect for individuals with disabilities and their support networks while understanding and adhering to the organization’s mission, goals, policies, and procedures.
- Provide technical assistance to Providers implementing services for people referred
- Lead, coach, and support a team of ICs through regular meetings, training, and performance management to maintain high-quality service delivery.
- Advocate on behalf of person / guardian to assure that services being provided reflect the desires of person guardian.
- Oversee person-centered planning and coordinated services by guiding staff, supporting transitions, collaborating with providers, and ensuring positive outcomes for individuals served.
- Upon successfully transitioning to community services conduct 30, 60, 90 day follow up to assure satisfaction with services, and those desired outcomes are being achieved.
- Maintain and provides other training as appropriate for supervised IC’s, person served, guardian, community providers.
- Travel to and from assigned counties in Tennessee, as necessary.
- Ensure compliance and quality by auditing case files and monitoring services.
- Follow the standards and regulations required by Tennessee Department Disability and Aging (DDA).
Requirements:
- At least 18 years of age
- Must be able to effectively read, write, and communicate verbally in English
- Ability to pass a background check upon hire
- Valid driver's license
- Vehicle Insurance
- Master’s degree from an accredited college or university with experience in delivering or coordinating services and providing case management for individuals with disabilities and special needs. - OR - Bachelor’s degree from an accredited college or university in the human services field, or a related field; paired with one year experience in delivering or coordinating services and or providing case management for individuals with disabilities and special needs; in combination with proven supervisor or coaching experience.
- Associate’s degree, a High School Diploma, or a GED, combined with four years of experience in delivering or coordinating services and or providing case management for individuals with disabilities and special needs; in combination with proven supervisory or coaching experience.
Benefits:
- medical
- dental
- vision
- life insurance
- a 401(k)
- paid time off (PTO)
- tuition reimbursement
- access to online wellness clinic
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