Clinical Implementation Specialist I
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Job Description
Clinical implementation specialist leading hospital education and product implementation for ZOLL’s lifesaving medical devices and software. Improving clinical competency, compliance, and patient outcomes.
Responsibilities:
- Coordinate post-sale customer education and training initiatives
- Act as the clinical and technical expert for ZOLL hospital products
- Collaborate with the Territory Manager throughout the sales process
- Build long-lasting customer relationships to encourage product utilization and desired clinical outcomes
- Assess learning needs and plan, implement, and evaluate educational programs using adult learning principles
- Assess and develop clinical staff competency skills
- Coordinate and provide orientation, continuing education, and in-service training
- Train newly hired staff and new customers through the preceptor model
- Participate in quality improvement processes and influence process and protocol changes within account resuscitation algorithms
- Support the sales team, participate in speaking opportunities and trade shows, and train distributor partners as needed
- Manage implementation for large hospital systems from a system-wide perspective through end-users
- Plan, develop, and execute educational and training events for customer accounts
- Initiate and support in-servicing events in existing and new accounts
- Communicate leads and account updates to the outside Territory Manager
- Prepare additional materials supporting sales and training
- Discuss the chain of resuscitation as a clinical and technical product expert
- Advocate for improving patient outcomes in inpatient hospital settings
Requirements:
- RN, Paramedic, or RT with 5+ years of experience required
- Bachelor's Degree BA or BS preferred
- AHA Instructor - BLS/ACLS/PALS preferred
- Clinical education experience preferred
- Project management experience preferred
- Ability to effectively educate clinical personnel
- Ability to affect change through education and evidence based clinical literature
- Ability to seamlessly integrate technology (iPad, Outlook, Microsoft Suite) into work
- Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor
- Ability to work effectively with and direct training and in-servicing programs to achieve highest level of product compliance
- Ability to lead and influence a cross-functional team and operate in a highly complex environment
- Strong analytical and problem-solving capabilities
- Comfortable interacting with the C-Suite Team
- Strong personal presence
- Ability to handle multiple demands and prioritize effectively
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills, including attention to detail and multitasking skills
- Ability to meet deadlines and follow up
- Strong working knowledge of Microsoft Office
- Excellent verbal, written, and presentation skills
- Availability to travel up to 75%
- Current passport required
Benefits:
- Comprehensive benefits plans
- Remote work arrangement
- Reasonable accommodations in compliance with the Americans with Disabilities Act of 1990
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