Clinical Support Specialist
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Job Description
Clinical Support Specialist serving as first-line support for dental practices. Handling inquiries, troubleshooting issues, and creating documentation for the digital restorative platform.
Responsibilities:
- Serve as first-line support for dental practices via text, phone and email
- Handle order inquiries, billing questions, and general account support
- Track and resolve support tickets using our helpdesk solution
- Manage lab fulfillment questions and coordinate with lab partners
- Troubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape support
- Coordinate equipment replacements and warranty claims
- Maintain detailed records of common issues and resolutions
- Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues
Requirements:
- 4+ years in dental industry in a practice or dental lab
- Excellent verbal and written communication skills
- Familiarity with intraoral scanning
- Comfort creating support documentation
- Familiarity with multiple software systems and quick to learn new tools
- Meticulous attention to detail and technical problem-solving
- Extreme customer service mindset
- Ability to work independently in remote environment
Benefits:
- Remote-First: Work from anywhere with flexibility to manage your schedule
- Unlimited PTO: We trust you to balance work and life without counting days
- Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
- Culture : Small, fast-growing team that works hard and has fun along the way
- Modern Tools : Latest technology and systems to do your job effectively
- Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options
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