Collector II, Bilingual Required
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Job Description
Collector II at Grow Financial handling loan delinquencies and assisting members. Requires bilingual skills and experience in collections and customer service.
Responsibilities:
- Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency.
- Provide assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives.
- Offer recommendations utilizing cross-selling of Credit Union products and services.
- Makes recommendations to supervisor as to appropriate action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
Requirements:
- High school diploma or GED required.
- Associate of Arts/Science degree from an accredited college or university is preferred.
- Minimum of two years collections experience and two years of direct customer service/sales experience required.
- Must be knowledgeable of Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida Statutes pertaining to the collection of consumer debts.
- Familiarization with bankruptcy law beneficial.
- Excellent verbal communications skills; knowledge of bank/credit union consumer, direct and indirect auto loans, credit card and mortgages preferred.
- Proven ability to identify and evaluate issues and reach sound conclusions or decisions based on fact and in a proactive manner.
- Excellent telephonic communication, negotiation and analytical skills needed.
- Bilingual (Spanish) required.
- Experience in a call center environment beneficial.
- Basic to intermediate operational knowledge of general office and PC equipment and the use of automated collection software required.
- Use of predictive dialing system desired.
Benefits:
- Remote/Work From Home Available
- Medical/Dental/Vision Insurance
- Employee discount on loans
- Professional Development Reimbursement of up to $5,250 per year for full-time team members.
- Paid Time Off 15 days/year & over 10 Paid Holidays
- Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
- Retirement Benefits (401K) Grow matches up to 8% for team members.
- Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
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