Commercial Account Manager
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Job Description
Commercial Account Manager handling mid-size Level Access clients across Europe. Developing strategies for retention and upselling within the accessibility sector.
Responsibilities:
- Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – in order to drive the highest contract value retention rates possible.
- Partner with customer success manager(s) to steer clients down successful paths; as a team, your goal is to help clients on their accessibility journey and maintain high levels of engagement.
- Identify areas for growth including up-sells from current product subscriptions and cross-sells into new product subscriptions.
- Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front-line to senior/C-suite – via a combination of virtual and in-person presentations.
- Partner with internal stakeholders (customer success, sales engineering, service delivery, customer marketing) to craft compelling proposals that match unique customer use cases.
- Develop and maintain quarterly and annual strategic account plans.
- Utilize CRM and sales enablement technologies to manage all aspects of prospect / client communications, activities and tasks.
Requirements:
- 4-6+ years business-to-business sales experience required, preferably in an Account Management role serving mid-market accounts
- Experience with solution-selling/consultative selling methodologies
- Experience working to manage a current book of business (i.e. renewals and expansion)
- Deep understanding of business concepts for large national and international corporations
- Ability to navigate commercial discussions across large organizations & matrixed environments
- The ability to establish rapport and deliver compelling, persuasive propositions to an executive level audience
- Comfort with change management + a start-up appetite to move quickly and try new things
- College degree or equivalent experience preferred
Benefits:
- Competitive benefits package
- Bonus opportunities
- Unlimited vacation/FTO
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