Director, Global Service Partnerships
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Job Description
Director overseeing service-delivery partnerships at Samsara, ensuring high-quality partner programs and customer success. Leading the Partner Services team with a focus on operational excellence and strategy.
Responsibilities:
- Oversee Samsara's service-delivery partnerships, building and scaling high-quality partner programs.
- Support Samsara’s fleet and site installations, software integration, and implementation partners.
- Lead and develop the Partner Services team.
- Drive strategy and operational excellence across installation and services partners globally.
- Build scalable programs, processes, and quality standards that improve partner performance.
- Ensure partners support Samsara's expanding product footprint and implementation needs.
- Problem-solve with cross-functional teams to simplify large scale deployments delivered by partners.
- Champion and embed Samsara's cultural principles as we scale globally.
Requirements:
- 10+ years of experience managing partner relationships.
- 8+ years of combined program management, enablement, or operations consulting experience.
- Excellent analytical, written, and verbal communications skills.
- Consistent track record of building and deploying external programs alongside sales peers to drive revenue.
- Experience within the fleet management or hardware deployment space is preferred.
- Familiarity with the commercial fleet space.
- Experience within Enterprise SaaS sales.
Benefits:
- Health insurance
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Performance-based bonus/variable pay
- Equity in a high-growth public company
- Above-market total compensation
- Career growth opportunities
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