Commercial Claims Litigation Manager
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Job Description
Commercial Claims Litigation Manager leading litigation and settlement strategy for ERGO NEXT’s small-business insurance claims. Managing Claim Specialists, vendors, compliance, and complex investigations.
Responsibilities:
- Work with the Claims Leadership Team to develop and complete claim-by-claim settlement strategies
- Manage and provide feedback to Claim Specialists on claim and audit results
- Provide file direction and oversight to direct reports as needed
- Create procedural documents and data-supported recommendations to improve expenses, cycle time, and service
- Collaborate across departments to investigate insurance claims and facilitate claims handling
- Prepare and present accurate, clear, thorough, and concise reports and letters to key company personnel
- Report on complex and highly detailed claims, including conclusions and recommendations
- Determine when additional in-house or external expert assistance is required
- Manage vendor relationships
- Lead an experienced team of Claim Specialists in following Best Practices, Compliance, Reserving Guidelines, and Litigation Guidelines
Requirements:
- Commercial General Liability Claims Experience, specifically Construction Defect, Professional Liability, EPLI, etc.
- Minimum of 5 to 10+ years of management experience
- Litigation management experience
- Vendor management skills
- Outstanding attention to detail, organization, multi-tasking, problem-solving, interpersonal, and customer service skills
- Excellent written and verbal communication skills
- Ability to understand claims adjudication processes, claim law, and jurisdictional issues
- Strong research and investigative abilities
- Negotiation, conflict resolution, and persuasion abilities
- Trustworthiness, integrity, and personal accountability
- Adherence to standards of ethical behavior and professional conduct
- Keen service orientation and ability to grasp and respond to sundry client needs
- Achieved or working towards one of the following designations: CPCU, PCLS/PCLA, SPPA, AIC2, SCLA
- Bachelor's degree required
- Advanced degree preferred
Benefits:
- Annual performance-based incentive program
- Partially subsidized medical plan
- Fully subsidized vision and dental options
- Life insurance
- Disability insurance
- 401(k)
- Flexible paid time off
- Parental leave
- Equal employment opportunities and inclusive workplace
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