Product Enablement & Support Manager – Automation & Electrification Product Portfolio
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Job Description
Global manager leading ABB’s automation and electrification product enablement, support, and customer adoption. Driving technical sales readiness, knowledge strategy, and portfolio improvement across regions.
Responsibilities:
- Manage and develop the global Product Enablement & Support organization across product sales support, enablement, knowledge management, AI-assisted engagement, and Level 3 product support
- Define the operating model, performance standards, and regional coverage for scalable global services
- Strengthen technical sales readiness through strategic opportunity support, proof-of-concepts, product launches, and customer and partner enablement
- Improve customer adoption and satisfaction through escalation management, root cause analysis, support readiness, and structured product feedback
- Develop the knowledge strategy, including self-service, knowledge reuse, and AI-assisted inquiry management
- Collaborate with Product Management, Product Marketing, Technical Product Management, Product Training, Engineering, and Sales
- Establish and monitor measures for enablement effectiveness, adoption, product quality, knowledge utilization, and customer satisfaction
- Own workforce planning, budget management, employee development, and continuous improvement, including follow-the-sun operations
- Lead a global team and drive commercial impact tied to approximately $500M in annual order intake
Requirements:
- At least 15 years of experience in industrial automation, industrial software, SCADA, process control, digital solutions, energy industries, or a related technology environment
- At least seven years of leadership experience in product enablement, product support, technical sales, product management, product marketing, customer success, or related discipline
- Demonstrated ability to lead global customer-facing technical organizations and cross-functional teams in a matrix environment
- Deep understanding of product lifecycle management, commercialization, customer adoption, technical support operations, and knowledge management
- Experience implementing digital enablement platforms, AI-assisted support, knowledge management processes, or operational transformation initiatives
- Demonstrated ability to balance commercial growth, customer outcomes, product quality, operational performance, and people development
- Skilled in communication, stakeholder engagement, and cross-functional collaboration, with an emphasis on continuous improvement
- Fluent English
- Broad cultural awareness and demonstrated ability to lead across regions and cultures
Benefits:
- Variable compensation and benefits package details shared with candidates progressing to the first interview stage for EU locations
- Employee development opportunities
- Continuous improvement initiatives
- Global and cross-cultural work environment
- No relocation required; employment and hosting through the candidate’s current ABB location or nearest suitable ABB office
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