Community Engagement Manager
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Job Description
Community Engagement Manager growing engagement across a healthcare professionals collaboration platform. Owning community operations, content, member relationships, research, and data-driven improvements.
Responsibilities:
- Define and modernize community engagement processes, cadences, and systems
- Own the day-to-day operation of the healthcare professional community across its channels
- Welcome new members and surface and resolve community issues
- Identify and nurture highly engaged members through one-to-one relationships
- Plan and execute valuable discussion topics, content, and programming
- Track sentiment, participation, and engagement metrics and use data to drive change
- Lead member discovery through interviews, surveys, and research
- Translate member insights into actionable recommendations for Marketing, Product, and Customer Experience teams
Requirements:
- Experience growing or operating a successful online community, ideally for a professional, credentialed, or trust-driven audience
- Ability to identify opportunities to evolve established programs while retaining proven tactics
- Ability to turn broad mandates or leadership direction into concrete, repeatable execution
- Understanding of, or genuine curiosity about, how healthcare professionals engage
- Comfort using engagement and sentiment data to improve programs and support decisions
- Clear writing and ability to adapt communication style for different audiences
- Ability to work 40 hours per week on a flexible schedule covering 9:00 AM–5:00 PM EST (Toronto time zone)
Benefits:
- Flexible schedule
- Permanent employment
- Remote-flexible work arrangement
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