Community Manager
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Job Description
Community Manager shaping scalable communities, ambassador programs, and product feedback loops for Sia’s global consulting and marketing advisory business. Driving adoption, advocacy, and growth across markets.
Responsibilities:
- Own and define the community strategy, including its audience, member value, and growth model
- Build and operate a scalable home for highly engaged users
- Enable members to organize events and meetups through self-service kits
- Collaborate with social, brand, and creative teams to amplify community-created content
- Drive adoption in new markets through community-led outreach
- Partner with growth on referral and invitation mechanics
- Identify and support high-performing creators and advocates
- Supply marketing with ongoing authentic user stories
- Represent the community internally by surfacing themes, use cases, requests, and friction to Product and Engineering
- Own community health metrics including activity, retention, sentiment, and advocate pipeline
- Establish effective feedback loops between the product and community
- Deliver a self-sustaining community with an effective ambassador program, roadmap-shaping early testers, strong referrals, and real-time product insight
Requirements:
- Genuine, personal interest in this category
- 5+ years in community, social, developer relations, or creator programs
- Experience with at least one consumer product at real scale
- Experience building at least one ambassador or superuser program from scratch
- Experience operating an online community beyond manual moderation, including bots, automation, roles, and escalation paths
- Strong writing with a distinct voice
- Ability to read a room and use humor effectively in public communications
- Comfort working with an organically evolving community
- Ability to translate participation data and qualitative signals into actionable product insights
- Knowledge of metrics demonstrating community-driven growth
- Track record of building trust as a core part of the community experience
- Nice to have: experience designing early access or beta programs, building community internationally, or working with a product centered on a character or distinct persona
Benefits:
- Remote work option
- Temporary contract through 12/31/26, with potential extension
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