Complaints Administrative Assistant
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Job Description
Complaints Administrative Assistant reviewing complaints, claims, and evidence for Motorola Solutions’ vehicle recovery operations. Generating reports, conducting audits, and discussing findings with debtors.
Responsibilities:
- Discern and review cases from a factual perspective while following established processes
- Generate reports as required
- Analyze data and keep the department up to date as new production occurs
- Handle and/or receive complaints, incidents, and issues
- Process claims
- Review contracts and documents
- Perform data entry
- Log and pull evidence
- Prepare estimates and quotes
- Conduct internal audits
- Make outbound calls to debtors to discuss claim review findings (40% of the role)
- Perform remediations
- Generate reports
Requirements:
- Excellent verbal and written communication skills
- Strong phone skills with ability to give clear and concise direction
- Strong multi-tasking and organization skills
- Google email, Docs and Sheets experience preferred
- Microsoft Excel and Word (Intermediate to Advanced) experience
- Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
- Claims and/or Complaints experience a plus
- High School Diploma or equivalent
- 2+ years of experience in an Administrative role
- Legal authorization to work in the U.S. indefinitely is required
- Employer work permit sponsorship is not available for this position
- Travel requirements: None
- Relocation provided: None
Benefits:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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