Complex Sales Manager
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Job Description
Complex Sales Manager growing Hilton Los Cabos and Conrad Punta de Mita business through resort account sales. Managing leads, contracts, forecasts, and client relationships.
Responsibilities:
- Support the Hilton Los Cabos and Conrad Punta Mita and report to the Complex Associate Director of Sales & Marketing
- Solicit and manage new customer relationships and accounts, including Incentive, Domestic, and HWS Accounts
- Maintain existing customer accounts
- Represent both resorts in customer interactions concerning sales and operational questions and challenges
- Negotiate customer contracts and third-party agency commission agreements for leads and group opportunities of 10 to 50 peak rooms
- Solicit and manage third-party and HWS leads to grow each hotel's market segment
- Prepare reports on group sales operations, including annual and monthly forecasts, Lead Management System reports, Account Production Reports, and meetings
- Conduct verbal sales presentations to prospective clients
- Travel for client development, trainings, trade shows, FAM trips, and retail travel agencies
- Participate in organizations as recommended by management and the Complex Associate Director of Sales & Marketing
- Partner with Revenue Management, Marketing, Group Sales, e-Commerce, and Operations on property strategies
- Develop and implement business plans for top accounts focused on inbound business to the Mexican Market
- Solicit and develop new accounts for Hilton Los Cabos and Conrad Punta de Mita
- Identify business opportunities within and outside assigned segments
- Input and retrieve computer-system information for file maintenance, correspondence, forecasts, and marketing budgets
Requirements:
- Four (4) years of professional experience
- Two (2) years of hotel group sales experience
- Recent work experience with the Incentive or Corporate market segments
- Knowledge of the travel industry, current market trends, and economic factors
- Experience developing and delivering sales presentations
- Experience in writing and supervising operational budgets
- Up to 30% international travel required
- Luxury resort background would be useful
- Experience with or understanding of Delphi or other major hospitality sales platforms would be useful
- Spanish language proficiency would be useful
Benefits:
- 110 nights of discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis Concierge support
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental coverage, and vision coverage
- Retirement plans
- Hilton Sales Incentive Plan (SIP), subject to plan terms and conditions
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