Healthcare Sales

Posted 6hrs ago

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Job Description

Healthcare sales specialist for TP, making outbound calls to Medicare-eligible customers. Explaining plan options and transferring qualified callers to licensed sales agents.

Responsibilities:

  • Serve as a primary point of contact for clients
  • Manage inbound and outbound communications
  • Utilize web-based tools to resolve inquiries and provide a positive customer experience
  • Make outbound calls from qualified leads to Medicare-eligible customers interested in plan options
  • Assist customers in transferring to a licensed sales agent for their area
  • Ask required questions using the call script
  • Utilize rebuttals to overcome caller objections
  • Explain the benefits of plan options during open enrollment
  • Meet transfer targets
  • Appropriately disposition each call

Requirements:

  • High School Diploma or equivalent
  • Minimum of 6 months of customer service experience
  • Must be 18 years of age or older
  • Ability to type at least 25 words per minute
  • Comfortable with desktop computer systems
  • General knowledge of Windows-based systems
  • Dedicated workspace near router for hardwired Ethernet connection
  • Internet minimum 15 Mbps download/10 Mbps upload, ISP under 50ms
  • Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
  • Proof of internet speed required
  • Weekend required
  • Sales background preferred but not required
  • Customer service and/or sales experience preferred
  • College degree preferred but not required
  • Strong communication, listening, analytical, organizational, problem-solving, and critical thinking skills
  • Ability to collaborate with team members, supervisors, and support departments
  • Ability to prioritize tasks and work well under pressure
  • Ability to work within a structured schedule with a variety of shifts

Benefits:

  • Medical, vision, and dental health benefits
  • Employment Assistance Programs
  • Health and personal time off (HPT)
  • Leave programs as eligible
  • Competitive 401(k) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical care insurance
  • Pet insurance
  • FSA plans
  • Retailer discounts
  • Career advancement opportunities
  • Inclusive and diverse workplace culture
  • Support for active-duty service members, veterans, and military families