Computer User Support Specialist, Secret Clearance
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Job Description
Computer User Support Specialist providing technical support and IT infrastructure assessments for federal program. Conducting evaluations and ensuring compliance with operational efficiency policies.
Responsibilities:
- Conduct network performance evaluations
- Check conference room equipment
- Support end-user devices
- Ensure compliance with program policies
- Assist with IT equipment disposal training
- Support onsite personnel with IT issue ticketing
Requirements:
- Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
- 4 years of experience in IT and/or field/user support roles
- Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance
- Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively
- Must be proficient in remote support tools and ticketing systems and must be willing to travel
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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