Contractor Relations Representative
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Job Description
Contractor Relations Representative sourcing technicians, managing contractor relationships, and coordinating claims for Porch Group’s home services and insurance platform.
Responsibilities:
- Complete assigned daily tasks as distributed by the managers.
- Build B2B relationships with technicians/trade partners across covered areas.
- Maintain daily metrics as set aside by the manager.
- Source out work orders to technicians/trade partners within network.
- Follow up with clients to ensure quality customer service by providing technician/trade partner information.
- Follow up with technicians/trade partners to confirm scheduled appointments.
- Outsource contractors when needed with at least 15 attempts for each claim.
- Correctly label claim disposition to ensure reporting accuracy for management.
- Maintain a strong, working knowledge of CRM systems operations and functions.
- Notify the direct manager of any broken relationship or broken standards from contractors/trade partners.
- Locate technicians to service clients' claim requests and maintain contractor relationships.
Requirements:
- Minimum high school diploma.
- 2+ years working in customer-facing roles required.
- Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred.
- Outstanding written and verbal English communication skills. Samples may be requested.
- Ability to deliver a world-class customer experience while balancing the needs of the business.
- Excel Spreadsheet data entries.
- Deal with escalated situations.
- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
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