Industrial Technical Services Representative
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Job Description
Industrial waste sales representative supporting hazardous-waste customers for WM’s environmental collection, recycling, and disposal services. Advising customers on compliant transportation, disposal, profiles, and sales solutions.
Responsibilities:
- Partner with the Industrial Sales team to drive industrial and hazardous waste sales revenue growth
- Provide customer service and support for internal and external customers
- Consult with existing and potential customers on transportation and disposal options
- Assist customers in developing transportation and disposal options for industrial and hazardous wastes
- Assist customers with testing parameters and completion of profiles, manifests, and appropriate forms
- Process profiles, contracts, and credit requests; schedule pick-ups; resolve billing inquiries and customer issues
- Develop economic and practical customer solutions using competitive pricing tools
- Develop customized proposals and prepare correspondence
- Build and maintain internal and external customer relationships
- Contribute to assigned territory revenue goals for Manufacturing and Industrial sales teams
- Manage existing accounts and customer retention, including profile renewals, regulatory updates, and new service offerings
- Identify new waste stream opportunities through existing customer relationships
- Drive new opportunities through written correspondence, collateral materials, email, and phone calls
- Provide leads to account managers and program managers using WM sales management tools
- Probe inbound customer calls to identify the appropriate method to close the customer
- Assist account managers with receivables and collections issues
- Handle inbound customer calls and referrals from account managers
- Delegate data entry, manifest preparation, filing, and other basic administrative tasks to Industrial Sales Coordinators
- Perform other duties as assigned
Requirements:
- Must live and work in the U.S.
- High School Diploma or GED (accredited)
- One (1) year of relevant work experience with special waste, in addition to the education requirement
- Applicable regulatory training
- Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures
- Proven experience with Microsoft Word, Excel, and PowerPoint
- Superior interpersonal skills for internal and external interactions
- Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, business periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers and/or employees
- Ability to perform basic mathematical calculations, including discounts, interest, commissions, percentages, area, circumference, and volume
- Ability to prioritize, apply common sense, follow written, oral, or diagram instructions, and solve practical problems
- French speaking preferred
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Stock Purchase Plan
- Company match on 401K
- Paid vacation
- Paid holidays
- Paid personal days
- Incentive pay
- REAL ID or TSA-approved alternative may be obtained if required for business travel or federal property access
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