Customer Care Advisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Care Advisor responsible for initiating sales process and generating qualified leads for solar financing solutions. Support customers with exceptional service using GoodLeap's technology and applications.
Responsibilities:
- Representing GoodLeap as a subject matter expert during a series of calls to customers
- Provide exceptional customer service and support by utilizing strong verbal and written communication skills.
- Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
- Update GoodLeap systems to ensure each interaction with a customer is well documented
- Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
- Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly.
- Complete other tasks as deemed appropriate by manager.
Requirements:
- 3+ years of customer service and/or sales experience
- Previous solar customer service or sales experience highly desired
- Excellent interpersonal, verbal, and written communication skills
- Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Embraces change and is flexible to the needs of the business and team
- Ability to accept and apply coaching and feedback from leadership.
- Proven track record of reliability and a strong work ethic is a must.
Report this job
Job expired or something wrong with this job?
Similar Jobs
Member Support Specialist
Member Support Specialist at Collective guiding new members through onboarding and ensuring business establishment. Blending customer support, collaboration, and proactive outreach.
Support Specialist – Level 2
Support Specialist managing escalated customer support issues for a cybersecurity SaaS company. Owning complex problems, ensuring resolutions, and collaborating with engineering and product teams.
Pre Sales, Application Support Specialist
Pre-Sales Application Engineer providing scientific and technical expertise to clinical customers in Pathology and Genomics. Collaborating with technical teams to support the adoption of Agilent solutions.
Absence Customer Support Expert
Absence Customer Support Expert assisting customers' HR teams with FMLA and other leave administration. Communicating with HR, maintaining documentation, and providing customer service in a remote capacity.
Customer Service Coordinator
Customer Service Coordinator supporting healthcare administrative tasks for clients at All Care To You. Handle customer service inquiries and maintain documentation in a flexible remote environment.
Systems, Support Specialist
Systems & Support Specialist coordinating software support and troubleshooting for pharmacy systems. Collaborating with stakeholders to enhance project efficiency and ensuring system compliance.
Customer Service Advisor, DE Speaking
German-speaking Customer Service Agent providing support via live chat and email. Join a global wellness brand, facilitating customer experience across international markets.
Customer Care Representative
Customer Care Representative resolving user inquiries and troubleshooting issues for users in Cyprus. Engaging with the Tech Support team for a smooth customer experience.
Customer Experience Representative
Customer Experience Representative providing support to agents and policyholders. Utilizing technology and communication skills in a remote role within the insurance industry.
Customer Support Specialist
Customer Support Specialist providing assistance via emails, voicemails, and live chats for Promoboxx platform users. Learning and supporting a retail marketing platform with opportunities for growth.
Customer Care Manager
Customer Care Manager overseeing daily operations of the Customer Care team at Meridian Bird Removal. Leading team members in service quality and operational alignment.
Customer Support Agent – Part-time
Part-Time Customer Support Agent role supporting wellness brand customers through high-quality care and communication during key coverage windows. Committing to a detailed schedule and working within established procedures.
Customer Support Representative
Customer Support Representative at Helpware providing assistance and support for website users in Ukraine. Handling inquiries and resolving issues for a global clientele through various communication channels.
Manager, Customer Support
Customer Support Manager leading AMER regional support function for healthtech startup. Responsible for managing teams, resolving customer issues, and ensuring operational excellence.
Customer Service Representative
Customer Service Representative providing multi-channel support to clients' customers. Ensuring customer satisfaction through effective communication via phone, email, and chat.
Customer Support Representative
Customer Support Representative at PeopleJoy supporting clients with education assistance. Handling inquiries and collaborating with teams for effective resolution.
Medical Support Specialist, Spanish/English
Medical Support Specialist supporting U.S. healthcare clients through remote clinical coordination and patient communication. Requires conversational Spanish for regular interaction with patients and families.
Application Support Specialist
Application Support Specialist responsible for supporting users of the Design Schedule ERP system. Assisting internal and external customers with Efficiently software and providing user training programs.
Customer Service Professional
Customer Service Representative at Manulife handling inquiries in insurance sectors. Delivering professional service and fostering customer satisfaction in a remote work environment.
Customer Service Representative – Medical Self Pay
Customer Service Representative handling medical self-pay inquiries for Savista. Negotiating payment plans and ensuring quality patient care through effective communication and documentation.